Sales, distribution and customer service

Sales, distribution and customer service

Sales are made through our own sales organization. To ensure that our customers receive the best advice possible, all our sales representatives have a professional background with extensive experience in microbiological laboratory work.

SSI Diagnostica itself distributes sampling materials, indicators and kits from approved suppliers to laboratories and general practices and, in future, we will expand our portfolio of high quality merchandise that matches the rest of our product range and for which there is a demand.

Exports are made either directly to the customer or through an established distributor network, which we develop and improve continuously. New distributors are selected according to their ability to perform qualified and competent sales of our products. 

We strive to constantly provide our customers with the best service and safe delivery. Our competent and experienced team of service staff is always ready to receive and track orders and enquiries. Deliveries of products are made using transport companies, own vehicles, by Post Nord or as otherwise agreed with the customer. Fast and secure deliveries of stock items, both domestically and abroad, is a major SSI Diagnostica focus area.